By now, most business owners realize the power of social media, particularly Facebook. Twitter however, can be harder for some to see the value in. Yet Twitter’s rapid growth offers significant opportunities for small business. Did you know Twitter users are 72% more likely to purchase from a small business after interacting with them on Twitter? And 86% of users feel more connected to the business after becoming a follower. Sold yet? Awesome, now for some insider tips for kick starting your Twitter campaign like a pro!
(1) Listen to your audience. Twitter can get noisy at times, but if you hone in on what your audience is saying, you can learn a lot about what folks like and dislike about your product. Do you see a tweet that signals a need for your services? Be conversational and let them know you can help!
(2) Follow lots of people, but be smart about it. BCCM social media experts follow users in our client’s target demographic as well as people we feel would be a great brand ambassador. For instance, we may follow a popular tax expert for our CPA client and even though she wouldn’t be looking for his services particularly; she may RT our content lending us to a greater following. The greater your presence, the better!
(3) Don’t be a salesperson. You should never interrupt the “social” experience with a pushy sales speech. Do tweet blog articles you’ve written, local happenings and events, and share your knowledge with your following. You want to be seen as the expert in your industry, while also being truly authentic.